HA628 Health Services Qity Imprvmnt & Prj Mgt
Critically examines the concepts, strategies and techniques related to the improvement of the quality of health services delivery and risk management. This includes control of quality and costs through market-oriented strategies, professional self-regulation, intra-organizational process improvement approaches, third-party strategies, and government regulation; and system reform. The principles and techniques to plan and manage complex projects are emphasized.